Terms & Conditions of Sale

These Terms govern every sale of goods and provision of services by AOV Direct. By placing an order, you confirm that you have read, understood and accepted these Terms in full and that you are purchasing in the course of a trade, business, craft or profession.

• Trading name: AOV Direct
• Registered company: Ventec 100 Limited
• Registered address: Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW
• Trading address: Unit 16C Chalwyn Industrial Estate, St Clements Road, Poole, Dorset, BH12 4PE
• Company Number: 02202581
• VAT Registration Number: 504 2020 17

1. Basis of Sale – Trade Only

1.1 AOV Direct sells goods and provides services exclusively to buyers acting in the course of a trade, business, craft or profession. AOV Direct does not sell to consumers. The Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other legislation applying exclusively to consumer transactions do not apply to any sale by AOV Direct.

1.2 By placing an order, the Buyer represents, warrants and confirms that:

1. the Buyer is acting in the course of a trade, business, craft or profession and is not a consumer;
2. the goods and services are being purchased for use in the Buyer’s business and not for any private, personal, domestic or household purpose;
3. the Buyer has the legal capacity and authority to enter into this contract on behalf of the business named on the order;
4. the Buyer is responsible for the selection of products suitable for the application and for ensuring that the persons designing, installing, commissioning and maintaining the system are competent to do so; and
5. the Buyer accepts these Terms in full.

1.3 If the Buyer is not acting in the course of a business, the Buyer must not place an order. AOV Direct reserves the right to cancel any order and refund any payment received where it has reasonable grounds to believe the Buyer is not a trade buyer.

1.4 No other terms apply to any contract between AOV Direct and the Buyer. Any terms put forward by the Buyer (whether in a purchase order, acknowledgement or any other document) are expressly rejected and shall not form part of the contract unless expressly agreed in writing by an authorised representative of AOV Direct.

1.5 The Buyer is responsible for ensuring that goods are selected, designed, installed, commissioned and maintained by competent persons in accordance with all applicable standards and regulations, except to the extent that AOV Direct has expressly agreed to provide Commissioning Services under clause 8.

2. Orders

2.1 An order placed by the Buyer constitutes an offer to purchase goods or services on these Terms. AOV Direct may accept or reject any order at its discretion.

2.2 AOV Direct’s confirmation of order acceptance via email or web is not a guarantee of delivery. The contract is formed when AOV Direct despatches the goods or commences the services.

2.3 AOV Direct relies on stock data which may occasionally be inaccurate. If goods are unavailable, AOV Direct will contact the Buyer to arrange a suitable alternative or a refund. AOV Direct may part-ship orders, with refund issued for any unavailable items at the time of despatch.

2.4 AOV Direct reserves the right to refuse or cancel any order at its discretion, including where:

1. the Buyer cannot be verified as a trade buyer;
2. AOV Direct has reasonable grounds to suspect fraud;
3. the goods have been listed at an incorrect price or with incorrect specification; or
4. the goods are no longer available.

3. Price

3.1 All prices are quoted in pounds sterling (GBP) and exclude Value Added Tax, which will be added at the prevailing standard rate.

3.2 Prices on the website are believed to be correct at the time of publication but may vary without notice. AOV Direct reserves the right to amend any errors or omissions.

3.3 Goods will be invoiced at the price ruling at the date of despatch. AOV Direct will notify the Buyer of any material price increase between order and despatch, and the Buyer may cancel the order in such circumstances.

3.4 Commissioning Services are priced separately and quoted on a project-specific basis.

4. Payment

4.1 Accepted payment methods are:

1. credit or debit card;
2. PayPal;
3. bank transfer (BACS or Faster Payments);
4. cash

4.2 Where the Buyer pays by credit card, debit card or PayPal, goods will only be delivered to the cardholder’s registered billing address. AOV Direct may, at its discretion, require alternative payment methods or additional verification for orders to be despatched to a different address.

4.3 Orders paid by bank transfer or cash may be delivered to an alternative address once cleared funds have been verified.

4.4 AOV Direct does not store credit or debit card numbers and does not share customer details with third parties except as set out in the Privacy Policy.

4.5 AOV Direct reserves the right to charge interest on late payments at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.

5. Delivery and Risk

5.1 AOV Direct will use reasonable endeavours to meet quoted delivery times but does not guarantee delivery dates. Time is not of the essence in relation to delivery unless expressly agreed in writing.

5.2 Risk in the goods passes to the Buyer on despatch from AOV Direct’s premises. The Buyer is responsible for arranging adequate insurance from that point.

5.3 The Buyer must inspect goods on receipt and notify AOV Direct in writing of:

1. any missing items within 3 working days of delivery;
2. any damage in transit within 3 working days of delivery, with a formal written claim submitted within 14 days of delivery.

Failure to notify within these timescales releases AOV Direct from any liability in respect of missing or damaged items.

5.4 AOV Direct uses third-party couriers and accepts no liability for damage caused by the carrier in transit. The Buyer is responsible for pursuing any claim against the carrier and AOV Direct will provide reasonable assistance with such claims. The Buyer should arrange goods-in-transit insurance at its own expense if required.

5.5 Deliveries require a signature. If no one is available to take delivery, the courier will leave a card and the Buyer must arrange collection or redelivery directly with the courier.

5.6 If a delivery is refused or not collected and goods are returned to AOV Direct, the Buyer will be charged a redelivery fee equal to the original delivery charge for any subsequent delivery attempt.

5.7 For deliveries outside the United Kingdom, the Buyer is responsible for arranging export and complying with all applicable import, customs and VAT obligations. VAT will be charged at the point of sale and may be reclaimed from HMRC by the Buyer on production of proof of export. AOV Direct accepts no liability for goods damaged in transit by a courier not arranged by AOV Direct.

6. Retention of Title

6.1 Title to the goods does not pass to the Buyer until AOV Direct has received payment in full (in cleared funds) of all sums due from the Buyer to AOV Direct under any contract, not just the contract under which the goods were supplied.

6.2 Until title passes, the Buyer:

1. holds the goods as bailee for AOV Direct;
2. must store the goods separately from other goods so they remain readily identifiable as AOV Direct’s property;
3. must not remove, deface or obscure any identifying mark on the goods;
4. must keep the goods in satisfactory condition and insured against all risks for their full price;
5. must notify AOV Direct immediately if the Buyer becomes subject to any insolvency event.

6.3 If the Buyer resells the goods before title has passed, the Buyer holds the proceeds of sale on trust for AOV Direct.

6.4 AOV Direct may, at any time before title passes, require the Buyer to deliver up the goods or enter the Buyer’s premises to recover them. The Buyer grants AOV Direct an irrevocable licence to enter any premises where the goods are or may be stored for this purpose.

7. Warranties on Goods

7.1 Goods supplied by AOV Direct are covered by the relevant manufacturer’s warranty. AOV Direct passes through the manufacturer’s warranty to the Buyer. The terms of each manufacturer’s warranty (including duration, scope and procedure) are determined by the manufacturer and are available on request.

7.2 The standard manufacturer’s warranty period is typically 12 months from the date of invoice, though some products carry extended warranty periods of 2 or 3 years. Extended warranties may require return of the product to the manufacturer’s head office or service address. Details are stated on the relevant product page.

7.3 In addition to the manufacturer’s warranty, AOV Direct warrants that goods supplied will at the time of despatch correspond to their description and be free from material defects in workmanship. Any claim under this warranty must be made within 12 months of the date of invoice.

7.4 All warranties are subject to the following conditions. The warranty will not apply where:

1. the goods have been installed, commissioned or maintained other than in accordance with the manufacturer’s instructions and applicable British Standards;
2. the goods have been modified, repaired or tampered with by any person not authorised by the manufacturer or AOV Direct;
3. the goods have been subjected to misuse, accident, neglect, moisture, liquids, exposure to heat or any environment outside their design parameters;
4. any identifying mark, label or branding has been removed, defaced or obscured;
5. the goods have been used in an application for which they were not designed;
6. the goods have been transferred to a third party (warranties are non-transferable);
7. the Buyer has failed to pay any sum due to AOV Direct.

7.5 All other warranties, conditions and terms (whether express or implied by statute, common law or otherwise) are excluded to the fullest extent permitted by law. For the avoidance of doubt, nothing in these Terms excludes or limits the implied terms as to title under section 12 of the Sale of Goods Act 1979.

7.6 AOV Direct accepts no liability for any costs incurred in connection with the removal, re-installation or reinstatement of goods found to be defective, or for any consequential costs of access, scaffolding or making good.

7.7 Suitability and Construction Products Regulations. It is the Buyer’s responsibility to ensure that the product purchased is suitable for the intended application, including verifying:

1. compatibility with the dimension, weight, profile and mounting arrangements of the installation;
2. the operating environment and design parameters of the system;
3. compliance with the applicable fire strategy and design specification;
4. compatibility with other components in the system;
5. compliance with the Building Regulations and any other applicable legislation.

AOV Direct accepts no liability for products that are unsuitable for the Buyer’s application where the Buyer has not verified suitability before purchase. AOV Direct does not select products on the Buyer’s behalf. Product selection is the responsibility of the Buyer or the Buyer’s designer. The provision of a DOP by AOV Direct does not constitute a warranty as to suitability for the Buyer’s particular application.

8. Commissioning and Connection Work

8.1 Scope

8.1.1 AOV Direct may, at the Buyer’s request and by separate written quotation, provide commissioning, connection, configuration or testing services in respect of smoke ventilation equipment (“Commissioning Services”). Commissioning Services are quoted and invoiced separately from the supply of goods.

8.1.2 Commissioning Services are carried out in accordance with:

1. the manufacturer’s published instructions for the equipment;
2. any agreed project-specific specification.

8.1.3 The scope of any Commissioning Services is defined in AOV Direct’s written quotation or order acknowledgement. Work outside that scope is not included and is not warranted under this clause.

8.1.4 Required Documentation

8.1.4.1 Commissioning Services will only be carried out where the Buyer has provided to AOV Direct, in advance of the commissioning visit pertinent information we requested usually including:

1. the fire strategy for the building or relevant part of the building;
2. the smoke ventilation system schematic showing equipment layout, control zones and interconnections;
3. the cause and effect matrix specifying the required system response to fire signals;
4. any other documentation reasonably required by AOV Direct to perform the commissioning.

8.1.4.2 AOV Direct is not obliged to commence or complete commissioning where the required documentation is incomplete, unclear or not provided. Any abortive visit caused by missing or inadequate documentation will be chargeable at AOV Direct’s standard rates.

8.1.5 Reliance on Documentation

8.1.5.1 AOV Direct is entitled to rely on the documentation provided by the Buyer under clause 8.1.4 as being:

1. accurate and complete;
2. prepared by a competent fire engineer, designer or other competent person;
3. compliant with the applicable Building Regulations, British Standards and fire strategy for the building.

8.1.5.2 AOV Direct does not verify, audit or warrant the design of the smoke ventilation system, the fire strategy, the cause and effect matrix, or the competence of the persons who prepared them. Responsibility for the correctness of the documentation provided rests with the Buyer.

8.2 Standard 12-Month Warranty

8.2.1 AOV Direct warrants that any Commissioning Services performed will be carried out:

1. with reasonable skill and care;
2. in accordance with the documentation provided by the Buyer under clause 8.1.4;
3. in accordance with the standards listed in clause 8.1.2;
4. in accordance with the manufacturer’s instructions for the equipment commissioned.

8.2.2 AOV Direct does not warrant that the system, when commissioned, will achieve any particular fire safety outcome beyond compliance with the documented specification.

8.2.3 The standard warranty period is 12 months from the date of the commissioning certificate.

8.2.4 If the Buyer notifies AOV Direct in writing within the warranty period that Commissioning Services were not performed in accordance with clause 8.2.1, AOV Direct will, at its discretion:

1. re-perform the defective work; or
2. refund a proportionate part of the commissioning fee.

8.3 Extended Warranty

8.3.1 The Buyer may, by separate written agreement at the time of the original commissioning, purchase an extended warranty on Commissioning Services for up to a further 24 months (giving a total warranty period of 36 months from the date of the commissioning certificate).

8.3.2 An extended warranty is offered at AOV Direct’s discretion and is only available where:

1. the system is subject to an annual maintenance contract carried out by AOV Direct or a maintenance provider approved by AOV Direct in writing;
2. the maintenance records are made available to AOV Direct on request;
3. no alterations have been made to the system without AOV Direct’s prior written agreement;
4. any defects identified during maintenance have been rectified.

8.3.3 Extended warranty fees are quoted on a project-specific basis and are payable in advance.

8.4 What is NOT Covered

8.4.1 The warranty on Commissioning Services does not cover any defect, failure or non-performance caused by or contributed to by:

1. any alteration, modification, addition or removal of any part of the system by any person other than AOV Direct;
2. any failure to maintain the system in accordance with BS 7346-8, the manufacturer’s instructions or any maintenance schedule;
3. any installation or wiring work carried out by a third party which AOV Direct did not check or approve;
4. any change to the building, its layout, its fire strategy or its use after commissioning;
5. work carried out by other trades that affects the smoke ventilation system (including electrical, fire alarm, BMS or facade alterations);
6. misuse, neglect, accident, vandalism or use outside the system’s design parameters;
7. defects in the equipment itself (which are covered, where applicable, under the manufacturer’s warranty);
8. any failure caused by power supply problems, network problems or other external systems beyond AOV Direct’s control;
9. any defect notified outside the applicable warranty period;
10. errors, omissions, inadequacies or non-compliance in the fire strategy, cause and effect matrix, schematic or other documentation provided by the Buyer under clause 8.1.4;
11. any defect, failure or non-performance that results from the system performing as specified in the Buyer’s documentation, where the specification itself is at fault.

8.4.2 AOV Direct does not warrant the design of the smoke ventilation system or the underlying fire strategy. AOV Direct commissions the system as specified by the Buyer or the Buyer’s designer. Responsibility for the design rests with the designer.

8.4.3 Anything provided by AOV-Direct does not consitute design under the CDM Regulations 2015 or the Building Safety Act 2022.

8.4.4 Buyer’s Design Responsibility

8.4.4.1 The Buyer acknowledges that:

1. responsibility for the design of the smoke ventilation system, including the fire strategy, cause and effect matrix and system schematic, rests with the Buyer or the Buyer’s designer;
2. AOV Direct’s role is to commission the system as designed and specified;
3. any defect, failure or non-performance arising from the design (as opposed to the commissioning) is not AOV Direct’s responsibility;
4. where AOV Direct identifies during commissioning what appears to be an obvious error in the design documentation, AOV Direct will raise this with the Buyer in writing, but AOV Direct is not obliged to verify, audit or correct the design.

8.5 Notification and Claims

8.5.1 Any claim under this clause must be notified to AOV Direct in writing within 14 days of the Buyer becoming aware of the defect.

8.5.2 The Buyer must give AOV Direct reasonable access to the site to investigate and rectify any defect.

8.5.3 The Buyer must not engage any third party to investigate or rectify the alleged defect before AOV Direct has had a reasonable opportunity to attend, unless there is an immediate health and safety risk that requires emergency action.

8.5.4 The Buyer must preserve all records, logs, alarm panels and configuration data relating to the system for the duration of any claim.

8.6 Liability for Commissioning Services

8.6.1 AOV Direct’s liability under this clause is in addition to and not in substitution for the liability provisions in clause 11.

8.6.2 Subject to clause 8.6.5, AOV Direct’s total aggregate liability under or in connection with any Commissioning Services (whether in contract, tort (including negligence), breach of statutory duty or otherwise) is limited to such sum as is reasonable having regard to:

1. the commissioning fee paid by the Buyer for the relevant Commissioning Services;
2. the nature and scale of the project;
3. AOV Direct’s available professional indemnity insurance cover;

and in any event shall not exceed £100,000 for any one event or series of connected events, save where the Buyer has expressly agreed in writing to a higher cap as part of the project-specific quotation.

8.6.3 The limit in clause 8.6.2 applies per project. AOV Direct’s total liability across all matters arising from a single commissioning project, regardless of how many claims arise, is capped in accordance with clause 8.6.2.

8.6.4 The Buyer indemnifies AOV Direct against any claim brought against AOV Direct by any third party (including any end-user, building owner, occupier, duty-holder or regulatory body) arising from:

1. any of the matters set out in clauses 8.4.1(a) to (k);
2. any breach by the Buyer of its obligations under clauses 8.1.4, 8.4.4 or 1.2(d); or
3. the negligence, default or misrepresentation of the Buyer or any person acting on the Buyer’s behalf.

8.6.5 Nothing in this clause limits AOV Direct’s liability for:

1. death or personal injury caused by AOV Direct’s negligence;
2. fraud or fraudulent misrepresentation;
3. any other liability which cannot be excluded or limited by law.

8.7 Records, Certification and Golden Thread

8.7.1 On completion of Commissioning Services, AOV Direct will issue a commissioning certificate setting out:

1. the equipment commissioned;
2. the standards against which the system was commissioned;
3. the test results;
4. the as-installed configuration;
5. any limitations or exceptions;
6. the date of commissioning;
7. the name of the commissioning engineer.

8.7.2 The commissioning certificate is a record of the work carried out at the date of commissioning. It does not constitute a guarantee of future performance and does not relieve the Buyer of its obligations under the Building Safety Act 2022, the Regulatory Reform (Fire Safety) Order 2005, the Building Regulations 2010 or any other applicable legislation.

8.7.3 Commissioning records, including the commissioning certificate, test results, configuration data and visit logs, may be recorded and retained via the AOV Direct O Range online portal. This portal provides records in a format compatible with the golden thread of building information under the Building Safety Act 2022.

8.7.4 AOV Direct retains records of commissioning work via the O Range portal for a minimum of 15 years in line with the limitation period under the Building Safety Act 2022 and the Defective Premises Act 1972.

8.7.5 Where Building Regulation 38 (information for fire safety purposes) applies, AOV Direct will provide commissioning information in a form suitable for inclusion in the Reg 38 pack. Compilation of the complete Reg 38 pack and provision to the Responsible Person remains the Buyer’s or principal contractor’s responsibility.

9. Returns

9.1 The Buyer has no statutory right to return goods purchased on a B2B basis. The provisions of this clause 9 are offered at AOV Direct’s discretion and may be varied or withdrawn at any time.

9.2 The Buyer may request to return goods (other than Bespoke Goods) by notifying AOV Direct in writing within 7 working days of the date of the order confirmation. After this period, AOV Direct reserves the right to decline any return request.

9.3 To initiate a return, the Buyer must:

1. download and complete the AOV Direct Returns Request Form (available from the website or on request from customer.care@aov-direct.co.uk);
2. email the completed form to customer.care@aov-direct.co.uk;
3. await AOV Direct’s issue of a Sales Return Number (SRN), which will normally be issued within 3 working days;
4. clearly mark the SRN on the outside of the returned packaging.

Goods returned without an SRN will be refused and returned to the Buyer’s invoice address at the Buyer’s cost.

9.4 Returns are subject to:

1. a restocking fee of 25% of the order value plus VAT;
2. the goods being returned in their original packaging, unused, undamaged and complete with all instructions and documentation;
3. the Buyer arranging and paying for return delivery;
4. the SRN being used within 30 days of issue.

9.5 Where AOV Direct incurs additional costs as a result of the Buyer’s failure to take reasonable care of the goods before return, the Buyer will be liable for the reduction in value of the goods, in addition to the restocking fee.

9.6 Bespoke Goods (goods made to the Buyer’s specification, modified at the Buyer’s request, or ordered specifically from the manufacturer on a non-stock basis) cannot be returned.

10. Warranty Returns Procedure

10.1 Before returning any goods under warranty, the Buyer must:

1. contact AOV Direct technical support to confirm the suspected fault;
2. if technical support cannot resolve the issue remotely, download and complete the AOV Direct Returns Request Form (available from the website or on request from customer.care@aov-direct.co.uk), including a clear description of the fault and the circumstances in which it occurred;
3. email the completed form to customer.care@aov-direct.co.uk;
4. await issue of a Sales Return Number (SRN) from AOV Direct. An SRN will normally be issued within 3 working days. The SRN expires 30 days after issue;
5. for goods covered by a manufacturer’s extended warranty, obtain a Returns Authorisation Number (RAN) directly from the manufacturer.

10.2 Goods returned without an SRN (or RAN where applicable) clearly marked on the outside of the packaging will be refused and returned to the Buyer’s invoice address.

10.3 Shipping costs for warranty returns are paid by the Buyer in the first instance. If the goods are confirmed faulty within the warranty period, AOV Direct will reimburse a reasonable delivery cost on production of a valid receipt. The maximum delivery cost reimbursed is the cost of the cheapest delivery option offered by AOV Direct at the time.

10.4 If no fault is found, the Buyer will be charged £30 plus VAT for the inspection, plus reasonable delivery costs. The goods will not be returned to the Buyer until payment is received.

10.5 Goods returned outside the warranty period will incur a testing fee of £30 plus VAT before any quotation for repair is provided.

10.6 Where goods are found to be defective due to a covered fault, AOV Direct (or the manufacturer) will, at its option, repair or replace the goods.

11. Limitation of Liability (General)

11.1 Nothing in these Terms excludes or limits AOV Direct’s liability for:

1. death or personal injury caused by AOV Direct’s negligence;
2. fraud or fraudulent misrepresentation;
3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
4. any other liability which cannot be excluded or limited by law.

11.2 Subject to clause 11.1, and except as expressly stated in these Terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

11.3 Subject to clause 11.1 and clause 8.6 (which governs liability for Commissioning Services), AOV Direct’s total aggregate liability to the Buyer under or in connection with any contract for the supply of goods (whether in contract, tort (including negligence), breach of statutory duty or otherwise) is limited to the price paid by the Buyer for the goods to which the claim relates.

11.4 Subject to clause 11.1, AOV Direct shall not be liable to the Buyer for any:

1. loss of profits;
2. loss of business;
3. loss of contracts;
4. loss of revenue or anticipated savings;
5. loss of goodwill;
6. loss of data;
7. loss of use;
8. costs of removal, reinstallation, scaffolding or making good;
9. indirect, consequential or special loss of any kind,

whether arising under contract, tort (including negligence), breach of statutory duty or otherwise, and whether or not foreseeable.

11.5 The Buyer indemnifies AOV Direct against any claim brought against AOV Direct by a third party arising out of or in connection with:

1. the Buyer’s selection of products, design, installation, commissioning, maintenance or use of the goods;
2. any breach by the Buyer of its representations and warranties under clause 1.2 or its obligations under clause 1.5;
3. the negligence, default or misrepresentation of the Buyer or any person acting on the Buyer’s behalf.

11.6 In the event of any default in payment by the Buyer, AOV Direct reserves the right to recover all costs, interest and charges arising from such default.

12. Insurance

12.1 AOV Direct maintains the following insurance cover:

1. Public Liability Insurance;
2. Product Liability Insurance;
3. Professional Indemnity Insurance (in respect of Commissioning Services).

12.2 Current certificates of insurance are available to the Buyer on written request.

12.3 The Buyer is responsible for arranging and maintaining its own insurance appropriate to its use of the goods and services, including but not limited to public liability, employer’s liability, contractors’ all risks, professional indemnity and goods in transit cover as relevant.

13. Force Majeure

13.1 AOV Direct shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, industrial action, transport disruption, supplier failure, fire, flood, pandemic or shortage of materials.

14. Confidentiality and Data

14.1 AOV Direct’s handling of personal data is governed by its Privacy Policy, available on the website.

14.2 The Buyer must not disclose any confidential information of AOV Direct (including pricing, technical specifications or commercial terms) to any third party without AOV Direct’s prior written consent.

15. Intellectual Property

15.1 All trademarks, names, logos and service marks displayed on the AOV Direct website are the property of Ventec 100 Limited or its licensors. Nothing in these Terms grants the Buyer any licence or right to use any trademark without prior written consent.

15.2 The website content, design and structure are protected by copyright. The Buyer may not reproduce, distribute or modify any part of the website without prior written consent.

16. Termination

16.1 AOV Direct may terminate or suspend any contract immediately on written notice if the Buyer:

1. commits a material breach of these Terms;
2. fails to pay any sum due within 14 days of the due date;
3. becomes insolvent, enters into administration or has a receiver appointed;
4. ceases or threatens to cease trading.

16.2 On termination:

1. all sums owed to AOV Direct become immediately due and payable;
2. AOV Direct’s retention of title rights become exercisable;
3. any provisions which by their nature should survive termination (including clauses 6, 7, 8, 11, 12, 14 and 18) shall remain in force.

17. General

17.1 Entire agreement. These Terms constitute the entire agreement between AOV Direct and the Buyer in relation to its subject matter and supersede all prior agreements, representations and understandings.

17.2 Variation. AOV Direct may amend these Terms at any time by publishing updated Terms on the website. The Terms in force at the date of order placement apply to that order.

17.3 No waiver. Any failure or delay by AOV Direct in exercising any right under these Terms is not a waiver of that right.

17.4 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

17.5 Assignment. AOV Direct may assign or transfer its rights and obligations under these Terms to any third party. The Buyer may not assign its rights or obligations without AOV Direct’s prior written consent.

17.6 Third party rights. The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms. No person other than AOV Direct and the Buyer has any right to enforce these Terms.

17.7 Notices. Notices to AOV Direct must be sent in writing to customer.care@aov-direct.co.uk or by post to the trading address above. Notices to the Buyer will be sent to the email or postal address held on the Buyer’s account.

18. Governing Law and Jurisdiction

18.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales.

18.2 The Buyer and AOV Direct submit to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

Questions or concerns about these Terms, an order or any aspect of AOV Direct’s service should be sent to:

Email: customer.care@aov-direct.co.uk

Post: AOV Direct, Unit 16C Chalwyn Industrial Estate, St Clements Road, Poole, Dorset, BH12 4PE