Terms & Conditions

1. General

AOV Direct is a trading name of Ventec Group, registered in England and Wales. Our registered address is Ventec House, Unit 16, Chalwyn Industrial Estate, Poole, Dorset BH12 4PE.

These terms apply to all orders placed through our website, by telephone, or by email. We reserve the right to amend these terms at any time. The terms in force at the time of your order will apply to that transaction.

2. Orders and Pricing

• All prices displayed on the AOV Direct website and in our quotations are exclusive of VAT. VAT will be added at the prevailing rate at the point of sale.
• Prices are subject to change without prior notice. The price confirmed at the time of order is the price you will pay.
• We reserve the right to decline any order at our discretion.
• An order is accepted when we issue an order confirmation by email. Until that point, no contract exists between us.
• For bespoke or made-to-order products, a deposit may be required before manufacturing commences.
• Trade account pricing is available to approved trade customers and is subject to separate agreement.

3. Delivery

• We offer next day delivery to UK mainland addresses on orders placed before 2pm (Monday to Friday, excluding bank holidays), subject to stock availability.
• Standard delivery is to UK mainland addresses. Deliveries to Scottish Highlands, Northern Ireland, Channel Islands and other remote areas may take longer and may incur an additional charge.
• Delivery dates are estimates and are not guaranteed. We will not be liable for any loss caused by late delivery.
• You must inspect all goods upon delivery and report any damage or shortages within 48 hours.
• Risk of loss or damage passes to you upon delivery.

4. Returns

• We accept returns of standard (non-bespoke) products within 14 days of delivery, provided the goods are unused, in their original packaging and in a resaleable condition.
• To initiate a return, contact our sales team on 01202 725 677 or email [email protected] to obtain a returns authorisation number.
• Return shipping costs are the responsibility of the buyer unless the goods are faulty or incorrect.
• Refunds will be processed within 14 days of receiving the returned goods and confirming their condition.
• Bespoke, made-to-order or modified products cannot be returned.

5. Warranty

• All AOV Direct products are covered by the manufacturer's warranty as specified in the relevant product documentation. Warranty periods vary by product type.
• Warranty covers defects in materials and workmanship under normal use and installation in accordance with our guidelines.
• The warranty does not cover damage caused by improper installation, misuse, modification, or failure to maintain the product in accordance with our recommendations.
• To make a warranty claim, contact our technical support team with your order number, product details and a description of the fault.

6. Limitation of Liability

• Our total liability in connection with any order shall not exceed the value of that order.
• We shall not be liable for any indirect, consequential, or incidental losses, including but not limited to loss of profit, business interruption, or project delays.
• We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control (force majeure), including but not limited to acts of God, industrial disputes, supply chain disruptions, or government action.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

These terms were last updated in March 2026.