Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Name, company name and job title
• Contact details including email address, telephone number and postal address
• Billing and delivery address information
• Order history and product preferences
• Technical data such as IP address, browser type and operating system
• Information you provide when completing enquiry or trade account application forms

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders for smoke ventilation products
• To manage your trade account and provide account-specific pricing
• To communicate with you regarding your orders, enquiries and technical support requests
• To send you relevant product updates and industry information (where you have opted in)
• To improve our website, products and customer service
• To comply with legal and regulatory obligations

Data Storage and Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction.

Your data is stored on secure servers within the United Kingdom. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

We do not sell, trade or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business (such as delivery partners and payment processors), but only to the extent necessary to provide our services to you.

Your Rights

Under data protection legislation, you have the following rights:

• Right of access — You can request a copy of the personal data we hold about you.
• Right to rectification — You can request that we correct any inaccurate or incomplete data.
• Right to erasure — You can request that we delete your personal data, subject to legal obligations.
• Right to restrict processing — You can request that we limit how we use your data.
• Right to data portability — You can request your data in a structured, commonly used format.
• Right to object — You can object to the processing of your personal data for marketing purposes.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

This policy was last updated in March 2026.