Cart is empty This page states the Terms and Conditions under which you use www.aov-direct.co.uk. Please note that any use of this website means that you agree to our Terms and Conditions.
The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the Privacy Policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
AOV Direct, Unit 16C Chalwyn Industrial Estate, St Clements Road, Poole, Dorset BH12 4PE. Registered address: Ventec 100 Limited T/A AOV Direct, Towngate House, 2-8 Parkstone Road, Poole, Dorset, United Kingdom, BH15 2PW.
Company No: 02202581. VAT Registration Number 504202017
An individual (buyer) acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
An individual (buyer) acting for purposes relating to that individual’s trade, business, craft or profession, whether acting personally or through another individual acting in the trader’s name or on the trader’s behalf.
AOV Direct, Unit 16C Chalwyn Industrial Estate, St Clements Road, Poole, Dorset BH12 4PE. Registered address: Ventec 100 Limited T/A AOV Direct, Towngate House, 2-8 Parkstone Road, Poole, Dorset, United Kingdom, BH15 2PW.
Company No: 02202581. VAT Registration Number 504202017
The placing of an order shall include acceptance of the following terms and conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract; no terms, conditions or reservations to be stipulated by the buyer. No variations to any of these conditions will apply unless expressly consented to by AOV Direct in writing.
Once we have checked the price and availability of the goods, you will receive confirmation of that order via email. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. Until your order is received, we have the right to decline the supply of goods – for example, we may not be able to source the model you need although it is showing on our website. If this happens, we will refund you in full. Of course, we will do our utmost to make sure this doesn’t happen, but we do reserve the right not to accept an order.
We rely on computers and humans to manage our stock. Occasionally one or the other will get it wrong. If our stock count is wrong and effects your order, we will tell you as soon as is practicably possible, and we will try to sort it out for you.
Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and an alternative or a full refund offered. If we are only able to fulfil part of your order, payment will be taken for your whole order, then on despatch a full refund for the unavailable goods will be made.
This website transacts in sterling (GBP). Exchange rates are correct at the time of sale. Prices on our website are believed to be correct but may vary without notice. Goods will be invoiced at the price ruling at the date of despatch and we reserve the right to amend any errors or omissions. Value Added Tax, at the current standard rate of 20% (where applicable), will be added at the time of invoicing.
Details of our Price Promise policy can be found here.
Accepted payment methods are:
Credit/Debit Card
PayPal
Bank Transfer (BACS/Fast Payment)
Cash
Goods paid for by credit card, debit card or PayPal will only be delivered to the registered billing address – unfortunately there are no exceptions to this rule.
Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any third parties.
Orders paid for by bank transfers or cash can be delivered to an alternate delivery address once the funds have been verified.
Every effort is made to meet quoted delivery times and we are proud of our delivery accuracy. However, we cannot guarantee all deliveries will be made as stated. Occasionally something happens out of our control, like adverse weather or road closures, which can affect delivery of your order. If this happens please contact us within 24 hours of the planned delivery date and we will make alternative delivery arrangements.
Goods must be checked upon receipt of delivery and contents checked for missing items. This must be done within 24 hours of delivery receipt and any missing items reported in writing to customer.care@aov-direct.co.uk.
If you fail to report any missing items within this time period any claim will be void.
If goods are damaged when in transit, by our chosen courier, you must contact us within 24 hours of delivery receipt; we then require a formal claim in writing within 7 days of the date of delivery.
Our deliveries are made with reputed couriers and a signature is always required. If there is nobody available to receive your delivery at your stated delivery address, the courier company will usually leave a card for you to organise collection from your local depot or arrange delivery for another day.
If initial delivery is not accepted, nor a collection from the courier depot or re-arranged delivery made, the goods will be returned to our premises. If this happens, and you request a new delivery, a reasonable additional delivery charge will be incurred.
For deliveries outside the EU it is possible for you to arrange your own courier service; however, if you choose to use your own courier then VAT will be charged (as there is no proof of export on our behalf). You will be able to claim back your VAT once you provide HMRC with your proof of export. We accept no responsibility for goods damaged in transit by a courier service not of our choosing.
All goods sold on our website (https://www.aov-direct.co.uk) come with a limited warranty.
The limited warranty is on a ‘return to base’ basis. This means goods must be returned to us for testing before any further action can be taken. See ‘Procedure for returning goods’ section below for step-by-step instructions.
AOV Direct warrants to you that the supplied goods will be free from defects in workmanship and materials under normal use for a period of 1 year from the date the goods were invoiced.
In some cases, the warranty period may be extended to 2 or 3 years by the manufacturer. This will require the product/s to be returned to the manufacturer’s head office or service address. If an item has an extended warranty period it will be stated on its product page on this website.
If a defect arises and a valid claim is received by AOV Direct within the limited warranty period, the goods should be returned as per instructions below. Shipping costs will be paid by the customer in the first instance. If the goods are deemed faulty then a capped delivery cost will be reimbursed upon proof of purchase.
When delivery will be refunded, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
At any time after the limited warranty period we are entitled to charge you for any reasonable shipping and handling costs made in connection with the repair or replacement of the goods.
AOV Direct will not be liable for costs incurred relating to removal or re-installation of goods found to have a manufacturing defect.
All goods returned to us for repair under a limited warranty claim will be inspected and repaired/replaced as necessary.
Consumers have a statutory right (under the Consumer Rights Act 2015) to return an item without giving a reason. The only exception to this, is against items which have been modified or ordered direct from the manufacturer (Bespoke Order). Under these circumstances you waive the right to return the item for a full refund.
Under the Consumer Rights Act 2015 your cancellation notice must be received by us in a written/printable form within 14 days of delivery of the goods. Once the cancellation notice has been received you then have a further 14 days to return the goods. Please note, you will have to pay for the return of goods.
Trade customers wishing to cancel or return an order, for any reason, must notify us in writing within 7 working days (from date of order confirmation). After this period we have the right to decline a cancellation or return request.
A minimum re-stocking fee of 20% (maximum 80%) of the order value (+VAT) will be charged. You must also pay for delivery.
Goods returned for credit will only be accepted if they are in their original boxes, undamaged and complete with all instructions/documentation. See ‘Procedure for returning goods’ section below for step-by-step instructions.
If you decide to cancel your order you must return the goods to us at your own expense. You must ensure that the goods are packaged sufficiently to protect against damage.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage, you will be charged for the reduction in value.
If the items have been handled beyond what is necessary to determine whether the product is in working order or as described, we may recover the value lost from the reimbursement we offer you.
This cancellation policy does not affect your legal rights.
We do not exclude liability for the following heads of loss:
- Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
- Fraud or fraudulent misrepresentation.
- Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
- Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
- Defective products under the Consumer Protection Act 1987.
In accordance with AOV Direct policy of progressive improvement, we reserve the right to alter the specification and/or price of any article without prior notice without incurring any liability.
All information and data given in company literature is subject to variation and is for general information only.
All goods or services referred to on outstanding invoices due to AOV Direct by the Buyer shall remain the absolute property of AOV Direct until payment of all invoiced amounts have been received and cleared. In the event of default by the Buyer, responsibility for payment in full for all goods and services ordered by the Buyer together with costs and interest, is that of the Buyer’s Directors either individually or collectively. It is a condition of trading that such Directors will indemnify AOV Direct for all costs and losses due howsoever caused.
Procedure for returning goods for warranty repair:
- You will be required to prove that you purchased the items directly from us. Please have your order number to hand so that we can trace your transaction.
- If you believe you need to return any item/s for fault-testing you must first contact technical support on the telephone numbers provided on this website to run through some basic tests. If we are unable to resolve your problem this way, you will be invited to complete a Returns Request Form and return the item for further testing. A Returns Request Form will either be available via digital download or emailed to you directly. Always check your spam folder if an expected email is not in your inbox. Before returning goods, for any reason, a Sales Return Number (SRN) must be obtained from a member of our customer care team – contact: customer.care@aov-direct.co.uk. An SRN number will usually be issued within 3 working days.
- ‘Bespoke Orders’ (see Returns and Cancellation paragraph 1) may require a Returns Authorisation Number (RAN) – this can only be obtained by the manufacturer.
- Failure to obtain an SRN (or RAN if applicable) will result in the goods being turned away from our Goods-In and returned to the invoice address as undeliverable.
- Once an SRN number has been issued you must return the item with the SRN clearly marked on the outside of the box. An SRN will expire 21 days after issue date, and the return request will be closed.
- If the product is found to be faulty, and within our 12 month limited warranty period (from date of invoice), we will repair or replace the faulty goods and return them to you at our expense.
- If the product has been damaged due to improper installation, it will not be covered under the limited warranty and any repair will be chargeable.
- In the event of no fault found, a £30 (+VAT) charge will become payable and the product will not be returned to you until receipt of the payment. Reasonable delivery costs will also be charged if applicable.
- All products returned that are outside the limited warranty period will incur a testing fee of £30 (+ VAT) before a quotation is provided for any potential repairs.
Our limited warranty is void if:
- Product is opened or repaired by someone not authorised by AOV Direct.
- Repair or replacement of any product or part thereof displays damage by: misuse, moisture, liquids, proximity or exposure to heat, accident or abuse.
- Non-compliance with the installation and/or usage instructions supplied with the goods, including neglect or misapplication.
- Disfigurement / removal / tampering of any branding or label attached to the product.
- Physical damage is evident on the surface of the product or by mis-calibration of the product.
- Adaptations or amendments to any component of a product alter it’s intended design or purpose.
- Transferring the product to any other person. The limited warranty is only applicable to the original purchaser.
Our limited warranty does not affect any legal rights under the national legislation governing the Consumer Rights Act 2015.
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.
These website Terms and Conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or verbal, between you and the Website Owner in respect of your use of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties.
Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information.
Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:
Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties.
Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information.
Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network.
These terms were last changed on 17th April 2024. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.
AOV-Direct
Registered address: Ventec 100 Ltd T/A AOV Direct, Towngate House, 2-8 Parkstone Road, Poole, Dorset, United Kingdom, BH15 2PW.
email address: customer.care@aov-direct.co.uk